Privacy Policy
Last updated: October 28, 2025
1. Information We Collect
1.1 Personal Information
We collect personal information you provide directly to us, including:
- Name, email address, phone number, and postal address
- Payment information and transaction details
- Shipment details including sender and recipient information
- Communications with our customer service team
1.2 Automatically Collected Information
When you visit our website or use our services, we automatically collect:
- IP address, browser type, and device information
- Website usage data and analytics
- Tracking and shipment data
- Location information for delivery purposes
2. How We Use Your Information
We use your personal information to:
- Provide and improve our logistics and shipping services
- Process payments and manage your account
- Send shipment notifications and updates
- Provide customer support and respond to inquiries
- Comply with legal obligations and regulatory requirements
- Prevent fraud and ensure security
- Send marketing communications (with your consent)
3. Information Sharing
3.1 Service Providers
We share your information with third-party service providers who assist us in delivering our services, including shipping carriers, payment processors, customs brokers, and technology providers.
3.2 Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Shipment data may be retained for regulatory compliance purposes.
6. Your Rights
Depending on your location, you may have the following rights:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information (subject to legal requirements)
- Restriction of processing
- Data portability
- Opt-out of marketing communications
To exercise these rights, please contact us using the information provided below.
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content. You can manage your cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.
10. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after the changes take effect constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Flex Freight Courier service
Data Protection Officer
Email: support@flexfreightcourierservice.com
Phone: (570) 258-4435